Returns & Exchanges

RETURNS & EXCHANGES

IMPORTANT: BEFORE mailing in a return or exchange, contact us at [email protected]

 

Exchanging An Item You Have Purchased

Psychology Pop gladly accepts exchanges of unworn / unwashed items within 30 days of receipt of your order. Please send your unworn / unwashed items to us at:

Psychology Pop Exchanges
19749 Dearborn Street

Chatsworth, CA  91311 
USA

Include a note (or, ideally, write on the packing slip and include that) with the following information:

  1. The order number, or the name and email address of the purchaser.
  2. The item(s) and size(s) you want in exchange. 
  3. The address you would like your new shirts shipped to.
  4. Lastly, if the shirt was a gift, and you do not want the original purchaser notified of the exchange, write “no email” on the packing slip and we will make sure they do not get any email notifications concerning the exchange.

· Customer pays return shipping on exchanges. We recommend using the US Postal Service, but you can ship it via any major carrier. 

· We do not charge a restocking fee.

· If you have any questions about the exchange process, please email us at [email protected] 

 

Returns for Items You Have Purchased

Psychology Pop gladly accepts returns of unworn, unwashed, and undamaged items for a full refund, less shipping charges, within 30 days of receipt of your order.

Please send your unworn, unwashed, and undamaged items to us at:

Psychology Pop Returns
19749 Dearborn Street

Chatsworth, CA  91311 
USA

Include a note (or, ideally, write on the packing slip and include that) with the following information:

  1. The order number, or the name and email address of the purchaser.
  2. Please list the item(s) you are returning, and write “return for refund.”

Refunds will be made through the original method of payment. This means it will go back onto the credit card or into the PayPal account that placed the order. We cannot send cash refunds.

· Customer pays return shipping on returns. We recommend using the US Postal Service, but you can ship it via any major carrier.

· We do not charge a restocking fee. 

· If you have any questions about the return process, email us at [email protected]

 

Received The Wrong Product or A Defective Product

Quality and customer satisfaction are our highest priorities.

If we ship you the incorrect item or you receive an item with a manufacturing defect, please contact us within 14 days of delivery at [email protected] with your order number and the specifics on what the problem is. We will work with you to fix the issue as quickly as possible. This is typically done at no cost to the customer since it is our mistake. 

  • Damaged items The last thing we want is for you to be stuck with a damaged item. If it arrives to you damaged, then please get in touch with us within a week’s time!
  • Wrong size If you’re unhappy with the size you’ve received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it’s possible that the garment was mislabelled. Let us know and we’ll get you sorted out. If you’d like a different size, get in touch with us at [email protected] and we’ll let you know what your next steps are.
Scroll to top